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・ Service star
・ Service statelessness principle
・ Service station
・ Service stripe
・ Service structure
・ Service summary of Douglas MacArthur
・ Service de nuit
・ Service de police de la Ville de Laval
・ Service de police de la Ville de Montréal
・ Service de police de la Ville de Québec
・ Service de police de l’agglomération de Longueuil
・ Service de protection contre les incendies de Québec
・ Service de Renseignement de l’État
・ Service de sécurité incendie de l'agglomération de Longueuil
・ Service de sécurité incendie de Montréal
Service delivery framework
・ Service delivery platform
・ Service Description Table
・ Service design
・ Service desk (ITSM)
・ Service Desk Institute
・ Service Development Studio
・ Service discovery
・ Service dog
・ Service Dogs of America
・ Service dress
・ Service Dress (British Army)
・ Service drop
・ Service du travail obligatoire
・ Service economy


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Service delivery framework : ウィキペディア英語版
Service delivery framework
A service delivery framework (SDF) is a set of principles, standards, policies and constraints used to guide the design, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context. An SDF is the context in which a service provider's capabilities are arranged into services.
The term service delivery framework (SDF) has been used interchangeably with the term service delivery platform (SDP), which is a set of technology components that provide capabilities. An SDF governs and guides the use of SDP capabilities.
==Current use==

Service delivery frameworks fall into two categories.
# a general reference model for the delivery of services. Such a service delivery framework is developed to be broadly applicable to a particular industry. The TM Forum (Service Delivery Framework ), as an example, is developed for the telecommunications industry.
# a more refined reference model for service delivery. This kind of SDF, being more specific, applies to a particular market or service provider. The (Immunisation Service Delivery Framework ) of the (District Health Boards of New Zealand ) offers an example.
Some vendors of service delivery platforms use the term "service delivery framework" to describe their product offerings.

抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)
ウィキペディアで「Service delivery framework」の詳細全文を読む



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